Client Support & Inquiries
Whether you are troubleshooting a download or looking to Contact VelvetRows for a collaboration, we are here to connect.
If you are encountering an issue, please don’t hesitate to reach out so we can get your workflow back on track. For brands and fellow creators, we are always open to discussing creative partnerships and future projects as we grow the VelvetRows collection.
Technical Support
General Inquiries
Partnerships & Press
Frequently Asked Questions
Do these templates work with Excel?
VelvetRows templates are engineered exclusively for Google Sheets. We use specific cloud-based functions that are not supported by Excel. This ensures your planner works seamlessly across all devices without syncing issues.
I didn't receive my download link.
Your access link is sent automatically to the email address used at checkout. Please check your Spam or Promotions folder. If you still can’t find it after 10 minutes, use the contact form above (select ‘Technical Support’) and we will resend it manually
Can I change the colors and fonts?
Yes! We believe in aesthetic ownership. All design elements are unlocked. However, we do protect specific cells containing complex formulas to prevent accidental breakage.
What are the hours to Contact VelvetRows support?
Our support team is available 24/7 for urgent inquiries.
VelvetRows
Digital stationery for the romanticized life. Organized, aesthetic, and effortless.
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